Customer proof
What partnership sounds like from the other side
The strongest claims on this page come from the engineers, purchasing agents, and buyers who work with IRD when a part changes, a schedule moves, or a supplier answer is needed quickly.
Quotes are attributed by role at the customer's request. What they describe — responsiveness, problem solving, dependability, and availability — is what a sole-source relationship is actually made of.
- 40+
- Years building customer programs
- 98%+
- On-time delivery, past decade
- 23 yrs
- Longest continuous customer program
When the requirement moves, the supplier has to move with it
In the words of the engineers, purchasing agents, and buyers who work with IRD directly.
“When I'm in the development phase of a project, the responsiveness of IRD Glass is a huge positive for me. We work closely with their engineers from product start-up through production.”
“We worked with IRD Glass to redesign the component, changing the shape, adding chrome mesh and multiple layers of coating to make the product the way we needed it.”
“Of all our suppliers, they provide me with probably the best communication.”
“When I call, the people at IRD Glass listen. I can get things turned around very quickly and efficiently.”
Operating proof
Dependability has to show up on the schedule.
IRD has held more than 98% on-time delivery for the past decade. Responsiveness is easy to claim in a quote and hard to sustain across ten years of ship dates.
- 98%+
- On-time delivery
- 10 yrs
- Sustained performance window
- 1 team
- Direct path from customer to cell
Next step
Give the next difficult part a responsive supplier.
Send the requirement and talk directly with the team that will review how to manufacture it.
Litchfield + Alexandria, Minnesota · ISO 9001:2015 quality management system